Terms & Conditions

Welcome to Trawel.in, operated by InstaHelp ("the Agency"). By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before making any booking.

1. Introduction

InstaHelp provides travel services, including but not limited to booking accommodations, transportation, guided tours, and customized travel itineraries. Please note that bookings are often routed through various third-party service providers, and their own terms & conditions will apply in addition to InstaHelp’s policies.

2. Booking & Service Fee

• Every booking is subject to a mandatory non-refundable service fee of INR 2,500 per guest.
• The service fee amount may increase up to 100%, depending on the complexity, effort, and resources involved, as determined solely by InstaHelp.
• An additional issue resolution fee of INR 10,000 per day applies if InstaHelp engages in any effort to resolve issues related to a booking.

3. Liability & Limitations

• InstaHelp is not liable for changes, cancellations, or issues caused by third-party service providers, including airlines, hotels, or tour operators.
• InstaHelp strives to provide accurate information but cannot guarantee that service details or availability remain constant.
• InstaHelp is not responsible for any direct or indirect damages resulting from the use of services on Trawel.in.

4. Dispute Resolution

All disputes will be resolved in accordance with the laws of India, with exclusive jurisdiction vested in the courts of Bangalore.

5. Modification of Terms

InstaHelp reserves the right to amend these Terms & Conditions at any time. Changes will be posted on Trawel.in and are effective immediately.

Refund Policy

1. Service Fee

The service fee collected at the time of booking is strictly non-refundable, even if the booking is canceled or altered.

2. Refunds on Services

Refunds for travel services, including flight tickets, hotels, or tours, are subject to the individual service provider’s policies. InstaHelp will assist in the process but cannot guarantee refund amounts or timelines.

3. Processing of Refunds

Where applicable, refunds will be processed within 15-20 business days from the date of approval by the respective service provider. InstaHelp is not responsible for delays due to provider policies or bank processing times.

Cancellation Policy

1. Booking Cancellations

• Guest-initiated cancellations after booking confirmation will incur the non-refundable service fee.
• Additional charges may apply based on the service provider’s terms and InstaHelp’s effort involved in handling the booking.

2. Partial and Complete Cancellations

• Partial Cancellations (e.g., part of an itinerary) may result in additional service fees.
• Complete Cancellations may incur up to 100% cancellation charges, depending on the provider’s policies and InstaHelp’s resources expended.

3. Provider-Specific Policies

Each service provider, including airlines, hotels, and tour operators, has its own cancellation policy. InstaHelp will inform you of these at booking, and guests are advised to review them carefully.

4. Force Majeure

InstaHelp is not liable for cancellations, refunds, or rescheduling due to unforeseen circumstances such as natural disasters, strikes, or government regulations. Guests should contact their travel insurance provider for claims in such cases.

Jurisdiction

All legal matters will be governed by the laws of India, with exclusive jurisdiction in the courts of Bangalore.